Vol. 01 · Issue 01 · Austin, Texas

A printer
should just print.

Print Ease is a small device that ends the printer-setup ritual. Plug it in. Connect once. Print from every device on your home network — instantly, reliably, the way it always should have worked.

Free check · No signup · Instant answer · 142 models tested
See products → How it works 2.3% Return rate · 90d
2 min
Average time
from box to first print
142
Printer models
tested every release
30 day
No-questions return,
prepaid shipping
Fig. 01 v1.4.2
Print Ease Pro · A small dongle for your printer
85 × 55 × 22 mm 3W typical
Live · From the fleet
12,847
Devices in service
4.2M
Pages this week
99.94%
30-day uptime
2.3%
Refund rate · updated weekly
§ 01a / Watch
Two minutes, start to finish

Watch the setup. No narration, no edits.

From sealed box to printing a photo from an iPhone. Real time. One unbroken take.

Print Ease Pro
Unbox → First print · 1:54 4K · No edits

Recorded with a customer who had never seen Print Ease before. Captured on a tripod, single phone, single take.

§ 01 / The Problem
You have done this dance before

Printer setup is one of the most-shared frustrations in modern computing — and almost no one has tried to fix it from first principles.

My printer is offline.

The most-Googled printer error of 2024

It works on my iPhone but not the laptop.

A familiar split-brain household problem

Did you try unplugging it?

Universal household tech support since 1998

It printed 200 test pages by mistake.

A driver mismatch, an unattended printer, a lost hour

Manufacturer Wi-Fi stacks are the worst-engineered software in consumer electronics. We built Print Ease because someone had to.

— From the founding memo, March 2025

§ 02 / The Solution
How it works

Three steps. About two minutes.

01

Plug it in.

Print Ease connects to your printer's USB port and to a wall outlet. It works with virtually every USB printer made in the last fifteen years — laser, inkjet, dot-matrix, label, anything that talks USB.

02

Connect once.

Open the Print Ease app on your phone. Pair over Bluetooth, hand off your home Wi-Fi credentials, done. No app? A captive-portal page works in any browser.

03

Print from anywhere.

Every device on your network finds the printer instantly — iPhone, Android, Mac, Windows, Linux, Chromebook. Native AirPrint and Mopria. No drivers, no installs, no manufacturer apps.

§ 03 / Products
Three ways to put printing right

One device family. Three tiers, honestly priced.

No artificial limits. No surprise fees. No auto-renewal traps. Cancel anytime in two taps.

Tier 01 · Home

Print Ease Lite

For households who want printing to just work.
$44
One-time. No subscription.
All core features free, forever
ESP32-S3 USB-host dongle · Single printer · 3W fanless
  • Universal AirPrint and Mopria from every device
  • Toner, paper-jam, and error notifications
  • AI-translated error messages, in plain English
  • One-tap toner reorder (OEM cartridges, optional)
  • Free firmware updates for life
  • Works fully offline — no cloud, no account required
  • 30-day return, no questions, prepaid shipping
Buy Lite — $44 →
Recommended Tier 02 · Prosumer

Print Ease Pro

For households and small offices that need it to work, always.
$119
One-time. Cloud included.
Everything in Lite + remote + multi-printer
Custom SBC · 1 GB RAM · 8 GB eMMC · Multi-printer · 5W fanless
  • Everything in Lite
  • Remote printing — print from anywhere, end-to-end encrypted
  • Multiple printers per device via USB hub
  • Multi-user, family sharing, guest printing mode
  • Local on-device knowledge base for your printer model
  • Toner and maintenance scheduling with prediction
  • Page-count tracking and monthly cost reports
  • Auto-firmware updates with automatic rollback
Buy Pro — $119 →
Tier 03 · Business

Print Ease Fleet

For MSPs, property managers, dealers, and IT teams.
$9/device/mo
Starting price · Volume from $8
$0 hardware with 24-mo subscription
Or $80/device hardware, month-to-month plan · See sub-tiers below
  • Multi-site fleet dashboard, 1 to 10,000 devices
  • ConnectWise, Autotask, Halo PSA integrations
  • Automatic ticket creation on threshold breaches
  • SLA monitoring with detailed reporting
  • White-label branding on device, app, and dashboard
  • Affiliate revenue share on supplies
  • Dedicated account manager · phone, 24/7 SEV-1 pager
  • SOC 2 Type II (Q4 2026), GDPR-aligned, SAML SSO
Book a 20-min demo →

Compare the full feature matrix · See Fleet sub-tier pricing · All tiers covered by our Right-to-Operate Guarantee

Fleet, 30-day free trial.
No card. We ship a Standard kit. If it doesn't work, ship the box back, no charge.
Start free trial →
§ 03b / Calculator
Stop guessing what your dealer is charging you

How much would Fleet save you?

Most MPS contracts carry $300–$2,000 per year per device in junk fees, minimums, and color-page tricks. Plug in your numbers — get an honest estimate in five seconds.

Your current print spend.

$

Estimate based on a typical SMB Fleet Standard deployment at $9/device/month. Real quotes vary; we'll show you the number that beats your invoice or tell you we can't.

Print Ease Fleet · monthly
$108
12 devices × $9 · hardware bundled
Your annual savings
$27,504
95% lower than your current spend

Bring us your last 3 dealer invoices.

We'll send back a free PDF audit of every line item — minimums, color-page upcharges, lease padding, junk fees, the works. No call, no obligation. Most MPS contracts have $300–$2,000/yr/device in overcharges. We'll find it or tell you there's nothing to find.

Send invoices →
§ 04 / Origins
Why we exist

A note from the founder.

Jude, Founder
Print Ease, Inc.
Austin, Texas

I grew up watching my parents fight a printer every Sunday afternoon. Twenty years later, my friends in college were fighting the same fight with the same printers, just with newer phones. The printer hadn't changed. The phone had. The frustration was identical.

I built the first prototype in a dorm room — an ESP32, a USB-to-serial adapter, and three hundred lines of code that turned my roommate's HP into something my iPhone could find. It worked. Then we made it work better. Then we made it work for printers that weren't HPs. Then for printers that didn't have Wi-Fi at all.

Print Ease exists because someone had to fix this, and nobody else was going to. Manufacturers won't — bad printer software is what sells the next printer. We will, because we don't sell printers. We sell quiet competence, in a small box that sits behind yours.

I would rather build a small, durable company that makes one thing very well than a large one that makes many things badly. That's the whole plan.

Jude
Founder · May 2026
§ 05 / Features
What you actually get

Quiet features that matter.

AP

Native AirPrint and Mopria

Your iPhone, iPad, and Mac find the printer in the standard share sheet. Android prints natively. No app required. Discovery is rock-solid because we implement IPP Everywhere correctly — most manufacturer firmware doesn't.

RX

Remote printing

Print to your home printer from anywhere with internet. Documents are end-to-end encrypted in transit using your device's hardware key. They are never decryptable by us, even under subpoena.

AI

Plain-English errors

"Error 49.4C02" becomes "Your fuser is overheating — unplug for ten minutes, then power on. If it recurs, schedule service." We translate manufacturer error codes from real service manuals, with citations.

SN

Status and supplies

Real-time toner percentages, drum life, paper levels, page counts — read from your printer over standard SNMP. Get notified before you run out. Reorder OEM cartridges with one tap if you choose.

MU

Multi-user and guests

Family sharing on Pro. Set a separate guest-printing mode for visitors that auto-expires. Track per-user page counts if you want; ignore the data entirely if you don't. Your choice, always.

OL

Local-first

Pro runs entirely on your home network. Home internet down? Printing still works flawlessly. Cloud features always enhance, never gate. This is the architecture, not a marketing promise.

FW

Free updates, for life

Every device receives security updates and new features for as long as it physically works. We do not deprecate old devices to drive sales. If your hardware is healthy, it stays current.

HW

Hardware that lasts

Industrial-grade components rated for 100,000 hours of operation. No moving parts. No fans. Passive thermal design with no throttling under normal use. Built to outlast the printer you bought it for.

§ 06 / Compatibility
Will it work with your printer?

Probably, yes. And we publish exactly what we have tested.

We test against the top printers in North America before every firmware release. The compatibility database is public — including what's flaky and what doesn't work. Honesty is cheaper than returns.

142
Printer models actively tested
97%
USB printers since 2010 supported
8
Major manufacturers covered
Live
Public compatibility database

Search the full compatibility database →

§ 07 / Differentiation
How we differ

The honest comparison.

Capability Manufacturer App
(HP Smart, Brother iPrint)		 Generic Print Server
($30 USB adapter)		 Print Ease
Works across all printer brands No — locked to one brand Sometimes Yes — 97% of USB printers
Reliable AirPrint and Mopria Inconsistent No Yes — standards-compliant
Works fully offline No — requires manufacturer cloud Yes Yes (Pro / Fleet)
Remote printing Yes, but slow and unreliable No Yes — end-to-end encrypted
Plain-English error translation No No Yes — RAG over service manuals
Toner monitoring and reorder Yes, with upsells No Yes — OEM affiliates, no upsell
Free firmware updates for life No — features locked to new models No — abandoned in 1–2 years Yes — written commitment
Right-to-Operate guarantee No No Yes — in writing
Hardware security element N/A No Yes — ATECC608A on every unit

Every "no" or "partial" above is supported by specific testing notes available on request. We will be the first to update this table when a competitor improves; honesty about competition is honesty about ourselves.

§ 08 / Trust
Security and privacy

Real security, plainly described.

A printer is the most overlooked device on a home network. We treat ours like the most exposed one. Six specifics, verifiable on request:

ATECC608A

Hardware Secure Element

Every device has a Microchip ATECC608A storing its identity key. The key never leaves the chip — not even with full firmware compromise.

mTLS 1.3

Mutual TLS Everywhere

Every device-to-cloud connection authenticates both sides via certificate. Stolen credentials alone cannot impersonate a device.

Sig + A/B

Signed Firmware

Updates are signed in an AWS KMS hardware security module under 2-of-3 approval. Devices refuse unsigned firmware. A/B slots auto-rollback on failure.

PoLP

No Backdoors

No default passwords. No debug ports. No telnet, no SSH in production. Our hardening checklist is publicly available for audit.

$50–10K

Bug Bounty

Hall-of-fame public, 72-hour response, no NDA required. Active researchers welcome. Hardware loaned on request for security research.

Q4 2026

SOC 2 Type II

Audit in progress with target completion Q4 2026. Quarterly security updates published. Last update: April 2026.

Read our complete trust documentation →

Right to Operate · Guaranteed

If Print Ease the company
ever sunsets,
your hardware will not.

A written commitment. Bricked devices are a betrayal of trust, and we will not commit it. Here is what we promise, in plain language, in writing.

Promise 01

Final firmware that works fully offline, released before any shutdown.

Promise 02

Source code for our IPP stack is and will remain open.

Promise 03

Mobile apps released to the community under permissive license.

Promise 04

Minimum 90 days advance notice before any service change.

Read the full guarantee, in writing →

OSS

Open-source firmware commitment.

Our core IPP stack, SNMP poller, queue manager, and mDNS responder are MIT-licensed on github.com/printease. The full firmware image — including cloud-coupled features — is released under permissive license immediately if Print Ease ever shuts down or stops serving a device model. Independent of business outcome. Written into our terms.

§ 09 / Voices
What early users tell us

From the people who tried it first.

Pro · Verified Owner

"My printer has been the household disaster for six years. I installed Print Ease in eleven minutes and have not thought about it since. That is the highest praise I can give a piece of technology."

Elena R.
Architect · Houston, TX · HP M404n
Fleet · MSP Partner

"We replaced our entire managed-print stack with Print Ease Fleet across 28 client sites. Ticket volume on printer issues dropped 71% in the first quarter. The ConnectWise integration alone paid for itself."

Daniel K.
Operations Director · Sierra IT Partners · Tucson, AZ
Lite · Verified Owner

"I bought it half expecting to return it. Three months later I bought one for my mother and one for the office. It does the thing it claims, the thing nothing else does, and the people who built it actually answer their email."

Marcus T.
Software Engineer · Brooklyn, NY · Brother HL-L2350DW
§ 10 / Privacy
In specific terms

What leaves your device — and what does not.

Privacy without specifics is marketing. Below are the specifics. Every claim here is enforced in our architecture, not just our policy.

Stays Local
Your documents

Every print job travels printer ↔ Print Ease ↔ device, on your home network. Document content is never uploaded, stored, or readable by us. Remote prints are end-to-end encrypted with your device's public key and pass through our relay without being decrypted.

Stays Local
Scan content

Anything you scan stays on your network. Routed directly to the device that requested the scan. Not uploaded, not cached, not retained anywhere outside your premises.

Stays Local
Wi-Fi credentials

Your Wi-Fi password is stored encrypted on the device only. Transmitted to us never. Logged anywhere never. During onboarding, ECDH key exchange means even a passive Bluetooth eavesdropper cannot recover it.

We Receive
Device telemetry

Toner level, page count, error codes, firmware version, printer model, device uptime, Wi-Fi signal strength (RSSI only — not your SSID). Used for support, compatibility improvements, and product reliability. You can review and export your data at any time.

We Receive
Account information

Email address, billing details (handled by Stripe — we never see card numbers), and the printer model you registered. That is everything.

Read the complete privacy architecture →

§ 11 / FAQ
Frequently asked questions

The questions we get most.

Almost certainly. If your printer has a USB port and was made after about 2010, the answer is yes for over 97% of consumer models. We maintain a public compatibility database where you can search your exact model.

If your model isn't listed, contact us — we'll usually add support within a release cycle if it's a common model, and we'll be honest if we can't.

You'd be surprised how often Print Ease fixes printers that "already have Wi-Fi." Manufacturers' built-in Wi-Fi stacks are often the most broken part of the printer. Print Ease replaces that stack with something modern and reliable, then adds remote printing, cross-device unification, toner monitoring, error translation, and a real app.

If your manufacturer's printing experience already works perfectly for you, you may not need us. We won't pretend otherwise.

Yes — this is one of the things Print Ease is best at. Many older laser printers, and quite a few new ones, are USB-only. Print Ease turns any USB printer into a network printer that every device can find natively. You may get more years out of a printer that would otherwise be retired.

Your print and scan content never leaves your home network — we cannot read it, even if compelled. We do receive anonymized device telemetry: toner levels, page counts, error codes, printer model, and firmware version. This improves compatibility and supports you when issues arise.

You can review every byte of data we hold on your account, export it, and delete it. The privacy section above has every detail; the trust page goes deeper.

Your device will continue working. This is a written commitment, not a marketing promise. Before any service shutdown, we will release a final firmware build that operates fully on your local network without any of our servers. Our core IPP stack and mobile apps will be released under permissive open-source licenses. Minimum 90 days advance notice. See the Right to Operate guarantee for the full text.

The Lite hardware is sold near cost. The subscription covers ongoing service: remote printing relay, the AI error-translation service, push notifications, and continued firmware updates. We don't think hardware should be artificially crippled to push subscriptions — Lite does what it claims to do, fully, for as long as you subscribe.

If you'd rather pay once and own everything, Pro is a one-time purchase with optional cloud features.

No. Setup can be done entirely through a captive-portal page in your browser, the kind airports and hotels use. The app adds features — notifications, remote printing, multi-user, fleet management — but is not required to print.

Print Ease advertises printers as IPP Everywhere, which iOS, iPadOS, and macOS treat as functionally identical to AirPrint. The native iOS print dialog discovers your printer automatically — there is no perceptible difference in use. We made this choice initially so we could pass the savings of Apple's MFi licensing fees back to you. We will evaluate MFi certification once we have real consumer-recognition data.

A generic print server makes your printer reachable on the network. Print Ease does that and adds: real AirPrint and Mopria compliance, a mobile app, toner monitoring, error translation, remote printing, multi-user support, OTA updates, a hardware security element, and a company that will still be here in three years to support it. The generic adapter is abandoned within 12–18 months in our experience.

Yes. 30 days, no questions, prepaid return shipping. If Print Ease doesn't work with your printer or your setup, we'd rather refund you than have you stuck with hardware that doesn't help. Return rate is published quarterly on our about page.

More questions answered in the support center →

§ 11b / Roadmap
What's next, in the open

The public roadmap.

Updated quarterly. We tell you what's shipping, what's slipping, and why. Beta testers welcome.

Now · Q2 2026

Multi-printer · Family sharing

Up to 4 USB printers per Pro device. Family sharing with per-user history. Guest-printing mode. Ships in v1.4.0 to all Pro / Fleet customers.

Shipping now
Next · Q3 — Q4 2026

Custom-SBC Pro · Fleet GA

Pro hardware migrates to our custom SoC (~25% BOM reduction, same price to customers). Fleet dashboard hits GA with first three PSA integrations (ConnectWise, Autotask, Halo).

In progress
After · 2027

International · 500-model knowledge base

EU launch with EU data residency operational. Localized apps in 10+ languages. Knowledge base coverage to 500+ printer models. ISO 27001 audit kickoff.

Planned
Beta program

Try v1.5 firmware early

Opt in from the app for monthly beta firmware. Rollback is automatic if anything goes wrong. We pay attention to your bug reports because there aren't many of you.

Join beta program →

See the full roadmap →

§ 12 / Already an owner?
For existing customers

Everything you need is one tap away.

All systems operational. Cloud, app, and remote printing services running normally. Updated 2 min ago · status.printease.com
Setup

Step-by-step guides

Detailed setup walkthroughs for every supported printer, including troubleshooting for common Wi-Fi and pairing issues.

Open setup guides →
Downloads

Apps for every device

iOS, Android, macOS, Windows. Always up-to-date and signed. Free for all customers, no account required to install.

Download apps →
Firmware

Release notes

Every firmware release documented in plain language. What changed, why, what to watch for. No surprises.

View release notes →
Support

Talk to a real human

Average response time under 6 hours. Average resolution under 24. Available 7 days a week. Engineering escalation when needed.

Contact support →
§ 13 / Company

A small company in Austin, Texas.

Built quietly and on purpose. We answer our own support tickets. We publish what we ship and what we don't. We do not raise prices on existing customers.

Read about us →
Document T-01 · Last revised May 2026 · Public

Trust, in writing.

Promises without specifics are marketing. Below are the specifics. Every claim is enforced in architecture, not just policy — and is verifiable on request.

A printer is the most overlooked device on a home network. Print Ease is the most security-conscious thing we know how to build, and this document is its complete trust posture. If you find a gap, please tell us.

The Right-to-Operate Guarantee Security architecture Privacy architecture
Table of contents
  1. i.
    The Right-to-Operate Guarantee
    A written commitment that your hardware outlives our company, with four named promises and the legal framework that binds them.
  2. ii.
    Security Architecture
    Hardware secure element, mutual TLS, signed firmware, supply chain controls, threat model.
  3. iii.
    Privacy Architecture
    What we collect and what we never see, with the technical reasons we can make these claims.
  4. iv.
    Bug Bounty Program
    Open scope, named rewards, public hall of fame, 72-hour response time.
  5. v.
    Compliance Roadmap
    SOC 2 Type II, GDPR, CCPA, and what we defer and why.
  6. vi.
    Responsible Disclosure
    How to reach us with a vulnerability, PGP keys, and our published response timeline.
  7. vii.
    Audit History
    Every external audit and penetration test, with summaries published.
§ I / Guarantee
A written commitment

The Right-to-Operate Guarantee.

A letter to every Print Ease customer.

To the owner of this device, and to anyone considering becoming one,

Bricked devices are a betrayal of trust. They are also a recurring tragedy of the internet-of-things era: a small company sells you a connected device, raises a round, fails to find a market, and one morning your hardware is a paperweight because their servers no longer answer.

Print Ease will not do this to you. We make this commitment publicly, in writing, and we accept it as a binding part of the purchase contract.

If Print Ease, Inc. is acquired, dissolved, restructured into a different company, or for any other reason ceases to support our products as they currently function, we promise the following four things, in this order:

One. A minimum of ninety days before any service change takes effect, every active Print Ease customer will receive notice, by email and via in-device notification.

Two. Within those ninety days, we will release a final firmware build for every active device model. This firmware will operate the device's primary functions — printing on the home network via AirPrint, Mopria, and IPP Everywhere — entirely without any cloud service. It will not phone home. It will not depend on us in any way. It will work for as long as your hardware physically works.

Three. Our core printing stack — the IPP server, the SNMP poller, the print queue manager, and the mDNS responder code — will be released under a permissive open-source license (MIT or Apache 2.0). This code is the foundation of the product. Releasing it ensures that even after we are gone, the community can extend, fix, and adapt it to new devices and new printers.

Four. Our mobile applications (iOS, Android, macOS, Windows) will likewise be released under permissive license, with build configurations sufficient for independent compilation and distribution. We will fund app-store hosting for a minimum of twenty-four months after service shutdown.

This commitment is not contingent on financial success, leadership change, or any business condition. It is a constraint we place on ourselves before knowing what conditions may arise. We do this because we want the trust of customers who have been burned before, and we have been burned before too.

The commitment is included in the terms of every purchase. It is enforceable. We have engaged outside counsel to maintain it as a binding obligation that survives changes of corporate control.

If we ever fail to honor this, hold us to it. Tell the world. We deserve it.

Yours, on our honor,

Jude

Founder · Print Ease, Inc. · Austin, Texas · May 2026

The Legal Framework

This guarantee is encoded in our Terms of Service as a binding covenant that survives change of control, dissolution, and sale of assets. A trust agreement filed with our outside counsel (Goodwin Procter LLP) holds the escrowed source code and signed firmware images required to fulfill the commitment. If you would like to read the full text of the trust agreement, we will provide it on request.

§ II / Security
Hardware and network architecture

Security, in specifics.

Each item below is a control we have implemented. Each is verifiable: by code review, by penetration test, or by direct inspection of a device.

ATECC608A

Hardware Secure Element

Every device contains a Microchip ATECC608A secure element — a separate cryptographic chip with internal key storage. Each device's identity key is generated inside this chip during manufacturing and never leaves it. Even an attacker with full firmware compromise cannot extract the key; it would require physical decapping of the chip with electron-microscope tools, and even then is not guaranteed.

mTLS 1.3

Mutual TLS Everywhere

Every connection between device and cloud uses TLS 1.3 with mutual authentication. The device verifies the server's certificate chain; the server verifies the device's certificate, signed by our Manufacturing CA. A stolen API key, a compromised cloud credential, a leaked password — none of these is enough on its own to impersonate a device. Per-device certificate revocation is possible and tested.

SBV2 + KMS

Signed Firmware, 2-of-3

Every firmware update is signed in an AWS KMS hardware security module under a 2-of-3 multi-party approval workflow. The signing key never leaves the KMS HSM. Devices refuse to install unsigned firmware. A/B partitions enable automatic rollback on boot failure. ESP32 Secure Boot V2 enforces the chain on Lite; verified boot via U-Boot enforces it on Pro.

PKI

Per-Device PKI

Three-tier PKI hierarchy: an offline Root CA in AWS CloudHSM, annual Manufacturing CAs, and per-device certificates issued at the factory provisioning station. Every device we ship is registered in our cloud and can be individually revoked. Counterfeit devices that lack legitimate certificates cannot connect to our services.

PoLP

No Backdoors, No Debug Ports

No default passwords. No telnet, no SSH, no debug consoles in production firmware. JTAG and UART pins are physically disabled or covered with epoxy resin on Pro hardware. Our production hardening checklist is public and available for audit. We will pay a researcher who finds an unintended remote-access path.

FW-ENC

Flash Encryption

On Lite (ESP32-S3), application binaries are stored encrypted in flash and decrypted only inside the chip. On Pro (Linux), the read-only root filesystem is verified by dm-verity at every boot; tampering causes immediate kernel panic with reversion to a known-good rescue partition.

E2EE

End-to-End Encrypted Remote Print

Documents sent for remote printing are encrypted on your phone with the recipient device's public key, then uploaded through our relay. We hold the encrypted blob briefly and notify your device, which decrypts using its private key in the secure element. We never see your document content, even with full server access.

SDL

Secure Development Lifecycle

Mandatory code review on every change. SAST (Semgrep) and SCA (Snyk, Dependabot) on every pull request. Container scanning (Trivy) on every build. Annual external penetration testing. Active bug bounty. Public security disclosures.

DEFENSE

Defense in Depth at Cloud Edge

AWS WAF and Shield in front of all public-facing services. Rate limiting at API Gateway. Per-IP and per-account quotas. Anomaly detection on authentication flows. Database encryption at rest and column-level encryption for sensitive fields. Audit logging on every administrative action.

§ II.b / Threat Model
What we defend against

Our threat model, plainly stated.

We do not promise more than we deliver. Below is what we defend against, and what is out of scope.

Threat Actor Capability Our Posture
Opportunistic attacker Mass scans, known CVEs, botnet recruitment Defended — no exposed services, signed firmware, hardened production OS
Curious researcher Skilled but constrained, working within bug bounty rules Welcomed — bug bounty program, hardware loaned on request
Targeted attacker Resourced and persistent, seeking specific customer data Defended — defense in depth, per-device PKI, end-to-end encryption
Disgruntled insider Privileged internal access Defended — PoLP, audit logs, 2-of-3 firmware signing, quarterly access reviews
Supply-chain attacker Compromise at the contract manufacturer Mitigated — secure factory provisioning with our keys, every device registered, but not impossible to defeat
Nation-state Highly resourced, indefinite timeline Out of scope — we follow best practice but do not promise defense at this level
Physical-access attacker with chip-level tools Electron microscopy, decapping, side-channel attacks Out of scope — defeating ATECC608A requires this; we accept it as the practical limit
§ III / Privacy
Data minimization, in detail

What leaves your device — and what does not.

Privacy without specifics is marketing. Below are the specifics. Every "stays local" claim is enforced by our architecture, not just our policy: there is no path by which the data could reach our servers, because the path was never built.

Stays Local
Your documents

Print jobs travel printer ↔ Print Ease ↔ your device, entirely on your home network. We do not see them. For remote prints, documents are encrypted on your phone with the recipient device's public key before upload to our relay; the encrypted blob passes through us but is never decryptable by us, even under subpoena. The device's private key, which is the only thing capable of decrypting, lives in the ATECC608A and cannot be extracted.

Stays Local
Scan content

Anything you scan is routed directly to the device that requested the scan, over the local network. Not uploaded, not cached on our servers, not retained anywhere outside your premises.

Stays Local
Wi-Fi credentials

Your Wi-Fi password is stored encrypted on the device only — encrypted with a key derived from the device's secure element. It is never transmitted to us. It is never logged. During onboarding over Bluetooth, an ECDH key exchange means even a passive eavesdropper cannot recover it.

Stays Local
Network topology

The device does not scan or map your local network. It does not enumerate other devices. It does not participate in UPnP or SSDP. It listens passively for clients that wish to print and announces itself via mDNS. That is the entirety of its local-network interaction.

We Receive
Device telemetry

Toner level (percentage), page count, error codes, firmware version, printer make and model, device uptime, internal temperature, Wi-Fi signal strength (RSSI in dBm — not your network name, which we hash before storage). This data improves compatibility, supports you when issues arise, and feeds our public reliability metrics. You can review and export your entire telemetry record from your account at any time.

We Receive
Account information

Email address, billing details handled by Stripe (we never see card numbers), the printer model you registered, and timestamp metadata for your print activity (when, how many pages, which printer — never what). That is the entirety of what we hold about you.

We Receive
Diagnostic bundles, on request

When you send a diagnostic bundle to support, we receive sanitized device logs (with PII filtered), recent print-job metadata (job sizes and timestamps, not content), and SNMP data from your printer. This is uploaded to a customer-specific S3 path readable only by the support agent assigned to your ticket. Auto-deleted after 30 days. You initiate this every time; we never pull it without your action.

Your Rights

Per GDPR (and applied globally regardless of your jurisdiction):

  • Right to access — self-service data export from account settings, generated within minutes
  • Right to rectification — editable in account settings
  • Right to erasure — self-service account deletion with a 30-day recovery window, then hard delete
  • Right to portability — export in machine-readable JSON
  • Right to object — opt out of telemetry (this degrades support quality, which we will state clearly)
  • Right to be informed — privacy policy maintained with full version history
§ IV / Bug Bounty
Responsible disclosure with real rewards

Our bug bounty program.

We pay researchers to find what we have missed. No NDA. No silencing. Public hall of fame. 72-hour first-response commitment, every time.

Severity / Critical

$5,000 — $10,000

Remote code execution on device or cloud. Authentication bypass with material data exposure. Cryptographic compromise. Supply-chain compromise leading to firmware modification.

Severity / High

$1,500 — $5,000

Privilege escalation, account takeover, sensitive data exposure for individual customers, persistent denial of service on the cloud, or significant device-level command execution.

Severity / Medium

$500 — $1,500

Authentication weaknesses, IDOR, business-logic flaws with material impact, stored XSS, server-side request forgery, exploitable misconfigurations.

Severity / Low

$50 — $500

Information disclosure with limited material impact, reflected XSS, security-relevant configuration mistakes, dependency vulnerabilities exploitable in our specific context.

Scope

In scope: production cloud services (api.printease.com, app.printease.com, all *.printease.com subdomains), iOS and Android applications, macOS and Windows helper applications, firmware running on shipping devices (hardware available on request).

Out of scope: third-party integrations (Stripe, AWS, Apple Push Notification Service), denial-of-service attacks (please don't), social engineering of our employees or customers, physical attacks on our offices.

Hardware loan: serious researchers may request a free Print Ease Pro for testing. We will ship hardware within five business days, no payment required.

Rules

Do not access customer data beyond what is necessary to demonstrate the vulnerability. Do not deplete or destroy data. Do not exfiltrate. Report through the channel below rather than disclosing publicly.

We commit to responding to every report within 72 hours, providing a triage assessment within 5 business days, and resolving valid critical issues within 90 days (often much faster). Public disclosure coordination is standard — you can publish your findings after we have shipped the fix, with our gratitude.

Our hall of fame is at printease.com/security/hall-of-fame. It includes researchers' names (or handles, if preferred), severity, and a short description of what they found. We list everyone, including duplicate reporters of the same valid issue.

How to report

Email security@printease.com with a description of the issue, steps to reproduce, and your contact information. Encrypt sensitive details with our PGP key (fingerprint: 3A2F 8B7C 5E1D 9F4A 6B2C 7D3E 8A1B 5F4C 2E9D 1A3B). Or use HackerOne: hackerone.com/printease.

§ V / Compliance
Where we stand on each framework

Compliance roadmap.

We name what we have. We name what we are working toward. We name what we have explicitly deferred and why. Anything else would be vague enough to be dishonest.

Framework Status Target Notes
SOC 2 Type II In progress Q4 2026 Audit window opened January 2026. Continuous control monitoring via Vanta.
GDPR Aligned Continuous DPO retained, ROPA maintained, SCCs with sub-processors, EU data residency operational
CCPA / CPRA Aligned Continuous Most requirements satisfied via GDPR posture; California-specific disclosures published
PCI DSS Not applicable N/A All card data handled by Stripe; we never see, store, or process card numbers
ISO 27001 Planned 2027 Pursue after SOC 2 stabilizes; relevant for international enterprise sales
HIPAA Deferred 2028+ Significant operational overhead; revisit when we have healthcare-specific MSP demand
FedRAMP Deferred indefinitely — $500K+ effort; we do not currently sell to US government and have no plans to

SOC 2 Type II audit firm: a regional firm selected for printing/IoT experience. Audit window: 6 months minimum, expected report Q4 2026. Quarterly progress updates published.

§ VI / Disclosure
How to reach us

Responsible disclosure.

Security contact

Email: security@printease.com

PGP fingerprint: 3A2F 8B7C 5E1D 9F4A 6B2C 7D3E 8A1B 5F4C 2E9D 1A3B

HackerOne: hackerone.com/printease

Postal mail (for legal correspondence only): Print Ease, Inc., Attn: Security, 2102 Lavaca St #240, Austin TX 78701

Our commitments

72-hour first response. Every legitimate report is acknowledged within 72 hours, often within hours.

No legal threats for good-faith research. We will not pursue civil or criminal action against researchers acting in good faith within the published rules of our bounty program.

Coordinated disclosure. We will work with you on a coordinated public disclosure timeline, typically 90 days from triage to public disclosure for critical issues, faster if you prefer.

Public credit. Researchers who request public credit appear in our hall of fame and in the CVE record where applicable.

Payment within 14 days of triage confirmation, via ACH, PayPal, or check. International payments via wire when needed.

§ VII / Audits
Public audit history

External audits and assessments.

Every external security assessment we have undergone, with a summary of findings and remediation. This list will grow as our program matures.

Scheduled · Q3 2026

External Penetration Test · NCC Group (planned)

Full-scope assessment of cloud services and shipping firmware. Black-box and gray-box testing across infrastructure, application, and device layers. Report to be summarized publicly within 30 days of completion.

In progress · 2026

SOC 2 Type II Audit · Audit Firm TBD

Continuous controls monitoring active. Audit window opened January 2026. Quarterly progress communications will be published. Final report expected Q4 2026 and available to enterprise customers under NDA.

Completed · April 2026

Firmware Code Review · Trail of Bits (limited engagement)

Three-week review of Lite firmware, focused on the IPP server, USB host stack, and OTA flow. Five medium-severity findings, all remediated in v1.4.0 and v1.4.1. Public summary available on request.

Completed · February 2026

Cloud Infrastructure Review · independent consultant

Two-week review of AWS configuration, IAM policies, and secrets handling. Twelve findings ranging from informational to medium; all addressed within 30 days.

A closing note.

If something here is unclear, misleading, or wrong, please tell us. Trust is a long game and we want to be held to it. This document will change as we improve, and every change will be tracked. The version of every Trust document is signed and timestamped on a public ledger we publish quarterly.

Jude Founder · Print Ease, Inc. · Updated May 2026
Document C-01 · Updated continuously · Public

The compatibility database.

Every printer model we have actually tested — with its real status, when we last ran it, and what to watch for.

Honesty about compatibility is cheaper than returns and better for everyone. This page is updated continuously from our compatibility lab and our deployed-fleet telemetry. If your printer isn't here, request a test below.

142
Models in active test rotation
97%
USB printers since 2010 supported
8
Major manufacturers covered
May 16
Database last refreshed
Search

Find your printer.

42 models shown · Sorted by manufacturer · Sort by popularity

Request a model →

HP LaserJet Pro M404n
LaserUSB + EthernetMono
Fully Supported
Tested May 12, 2026
HP LaserJet Pro M428fdw
Laser MFPUSB + Wi-FiMono
Fully Supported
Tested May 12, 2026
HP OfficeJet Pro 9015e
Inkjet MFPUSB + Wi-FiColor
Fully Supported
Tested May 10, 2026
HP DeskJet 2755e
InkjetUSBColor
Mostly Supported
Tested May 8, 2026
HP Color LaserJet Pro M255dw
LaserUSB + Wi-FiColor
Fully Supported
Tested May 8, 2026
HP Envy 6055e
InkjetUSB + Wi-FiColor
Fully Supported
Tested May 5, 2026
HP LaserJet Pro M15w
LaserUSB + Wi-FiMono
Fully Supported
Tested May 7, 2026
HP OfficeJet 250 Mobile
Inkjet MobileUSB + Wi-FiColor
Fully Supported
Tested Apr 21, 2026
HP Tango X (discontinued)
InkjetWi-Fi onlyColor
Limited
Tested Apr 28, 2026
HP DeskJet 720c (1998)
InkjetParallel onlyColor
Not Supported
Tested Mar 14, 2026
Brother HL-L2350DW
LaserUSB + Wi-FiMono
Fully Supported
Tested May 14, 2026
Brother MFC-L2750DW
Laser MFPUSB + EthernetMono
Fully Supported
Tested May 14, 2026
Brother HL-L3270CDW
LaserUSB + Wi-FiColor
Fully Supported
Tested May 11, 2026
Brother MFC-J4335DW
Inkjet MFPUSB + Wi-FiColor
Fully Supported
Tested May 11, 2026
Brother HL-1110
LaserUSB onlyMono
Mostly Supported
Tested May 8, 2026
Brother QL-820NWB (label)
Thermal LabelUSB + EthernetMono
Fully Supported
Tested Apr 22, 2026
Brother Pocketjet PJ-622 (legacy)
Thermal MobileUSBMono
Not Supported
Tested Feb 12, 2026
Canon PIXMA TR8620
Inkjet MFPUSB + Wi-FiColor
Fully Supported
Tested May 13, 2026
Canon PIXMA G3270
MegaTank InkjetUSB + Wi-FiColor
Fully Supported
Tested May 9, 2026
Canon imageCLASS MF275dw
Laser MFPUSB + Wi-FiMono
Fully Supported
Tested May 9, 2026
Canon Selphy CP1500
Dye-sub PhotoUSB + Wi-FiColor
Mostly Supported
Tested Apr 30, 2026
Canon imageRUNNER 1133iF
Laser MFPUSB + EthernetMono
Fully Supported
Tested May 6, 2026
Epson EcoTank ET-2850
Inkjet MFPUSB + Wi-FiColor
Fully Supported
Tested May 14, 2026
Epson EcoTank ET-4850
Inkjet MFPUSB + Wi-FiColor
Fully Supported
Tested May 14, 2026
Epson WorkForce Pro WF-3820
Inkjet MFPUSB + Wi-FiColor
Fully Supported
Tested May 12, 2026
Epson SureColor P700
Pigment InkjetUSB + Wi-FiPhoto
Fully Supported
Tested May 1, 2026
Epson Stylus C88+ (legacy)
InkjetUSB onlyColor
Limited
Tested Apr 18, 2026
Lexmark MB2236adwe
Laser MFPUSB + EthernetMono
Fully Supported
Tested May 12, 2026
Lexmark CX431adw
Laser MFPUSB + EthernetColor
Fully Supported
Tested May 7, 2026
Lexmark MS431dn
LaserUSB + EthernetMono
Fully Supported
Tested May 4, 2026
Xerox WorkCentre 6515
Laser MFPUSB + EthernetColor
Fully Supported
Tested May 11, 2026
Xerox B215
Laser MFPUSB + Wi-FiMono
Fully Supported
Tested May 5, 2026
Xerox Phaser 6510
LaserUSB + EthernetColor
Fully Supported
Tested Apr 27, 2026
Kyocera ECOSYS M2540dw
Laser MFPUSB + Wi-FiMono
Fully Supported
Tested May 13, 2026
Kyocera ECOSYS P5026cdw
LaserUSB + Wi-FiColor
Fully Supported
Tested May 6, 2026
Samsung Xpress M2070FW
Laser MFPUSB + Wi-FiMono
Mostly Supported
Tested May 2, 2026
Samsung CLP-365W
LaserUSB + Wi-FiColor
Mostly Supported
Tested Apr 24, 2026
Samsung ML-2010 (legacy)
LaserUSB onlyMono
Limited
Tested Apr 15, 2026
§ I / Methodology
How we test

What each compatibility status actually means.

Fully Supported

Discovery works on iOS, Android, macOS, and Windows. PDF prints reproduce manufacturer-driver quality. Color, duplex, and paper-size negotiation correct. Toner and supply monitoring reports accurate. Tested with current firmware on the printer.

Mostly Supported

Core printing works reliably across platforms. One or two secondary features may be limited — for example, supply monitoring may not report toner percentages, or duplex may require manual override. Always notes published with the model.

Limited

Basic printing works but with material limitations — quality may degrade on some document types, discovery may require manual setup on some platforms, or status reporting is unreliable. We recommend caution and reading the model-specific notes before purchase.

Not Supported

The printer cannot be made to work reliably with Print Ease. Most common reason: a non-USB interface (parallel port, proprietary network protocol), or proprietary protocols the printer's manufacturer refuses to document. We will not pretend otherwise.

Our testing process

Every model goes through eight checks.

Check 01

Discovery — does the printer appear in iOS share sheet, Android print menu, macOS print dialog, and Windows print dialog within 30 seconds of being plugged in?

Check 02

First print — a standardized test PDF (color and grayscale, text and image) prints correctly at default settings.

Check 03

Quality regression — output is compared against the manufacturer's native driver. Difference must be imperceptible to a non-expert.

Check 04

Capability negotiation — paper sizes, duplex, color mode, copies, and resolution settings work as expected.

Check 05

Supply monitoring — toner or ink levels report accurately via SNMP and via our local API.

Check 06

Error handling — paper jam, out-of-paper, toner-low, and door-open errors are correctly detected and reported in plain English.

Check 07

Endurance — 500-page continuous print job completes without queue stall, status confusion, or driver crash.

Check 08

Recovery — printer is unplugged mid-job; on reconnection, the queue resumes correctly without manual intervention.

Field telemetry feeds back

Our lab is supplemented by anonymous reliability data from every active Print Ease device in the field. When a printer model exhibits anomalous behavior across multiple deployments — for example, a firmware update from the manufacturer breaks something — we know within hours, not weeks. That data updates the compatibility status here continuously.

§ II / Request
Don't see your printer?

Request a compatibility test.

If your printer isn't in our database, tell us. We prioritize models by how often they are requested. Common models are usually added within two weeks; rarer ones may take longer, and we will tell you honestly if we cannot add it.

We typically respond within 3 business days with an honest estimate of when your model will be added. We will not promise dates we cannot keep.

Already have Print Ease and something doesn't work?

If a printer in this database is marked Fully Supported but is not working for you, that is a regression and we want to know within hours. Open a support ticket or email help@printease.com and we will respond with priority. We treat field-confirmed regressions as the highest-priority class of bug.

§ III / Notes
Things worth knowing

A few details about compatibility.

  1. i.
    USB is the most reliable interface.
    Almost all of our "Fully Supported" entries are USB-connected. If your printer has a USB port (even if you usually use Wi-Fi), use it with Print Ease for the best experience.
  2. ii.
    Older laser printers often work better than new inkjets.
    Counter-intuitively, a 2015-era HP LaserJet has more reliable USB and PJL implementation than many 2024 budget inkjets. Older industrial printers were engineered with care; many recent consumer inkjets were not.
  3. iii.
    Compatibility can regress.
    When a manufacturer pushes a firmware update that breaks something on the printer side, we catch it via field telemetry and update the status here. We have seen this happen with HP, Canon, and Brother — usually fixed within a few weeks.
  4. iv.
    "Untested" is not "incompatible."
    If a model isn't here, we just haven't tested it. Most untested printers work fine — they're just not in our lab rotation. Request one and we will add it.
  5. v.
    We will tell you when something cannot be supported.
    Some printers — typically very old or with truly proprietary protocols — cannot be supported. We mark them Not Supported and explain why. We will not waste your money on a return if your printer is in this category.
Compatibility-confident? Try it risk-free.

30-day return, no questions, prepaid shipping.

If Print Ease doesn't work with your printer, we'd rather refund you than have you stuck with hardware that doesn't help. Honesty about compatibility is half of the deal.

See products →
Document S-01 · For existing Print Ease customers

Already have one?
Everything you need is here.

Setup guides, downloads, release notes, status, and real humans who answer their email.

All systems operational. Cloud, app, and remote printing services running normally. Updated 2 min ago · View status page
01

Setup & First-Print Guides

Step-by-step instructions to get your device on the network and printing in under 5 minutes — with troubleshooting for the most common snags.

Open guides → 02

App Downloads

iOS, Android, macOS, and Windows. Always up-to-date, signed by us. Free for all customers; no account needed to install.

Get apps → 03

Troubleshooting

The fixes for "my printer is offline," "it disappeared from my iPhone," "Wi-Fi keeps disconnecting," and the rest.

Browse fixes → 04

Firmware Release Notes

Every release, written in plain language. What changed, why, what to watch for. No "various improvements and bug fixes" hand-waving.

View releases → 05

Contact Support

Real humans, average response under 6 hours, average resolution under 24. Available 7 days a week.

Get help → 06

Service Status

Live status of every Print Ease service, full incident history, and our published response-time commitments.

See status →
§ I / Setup
First-time setup guides

From box to first print in 5 minutes.

What you need
  • 01Your Print Ease device and the included USB-C power supply.
  • 02A USB-A printer cable (the kind with a square Type-B end that plugs into the printer).
  • 03Your Wi-Fi network name and password.
  • 04A phone with Bluetooth (or any device with a web browser).
  • 05About five minutes.

The five-step setup.

  1. 01
    Connect Print Ease to your printer.
    Plug the USB-A end into your Print Ease device and the Type-B end into your printer. Make sure the printer is powered on. Print Ease does not need to be powered on yet.
  2. 02
    Power on Print Ease.
    Plug the USB-C power supply into the side of the device and into a wall outlet. The status LED on top will pulse white for about 15 seconds, then turn solid teal — this means it is ready to be configured.
  3. 03
    Open the Print Ease app and tap "Set up new device."
    On iPhone or Android, the app will find your Print Ease over Bluetooth automatically. (No app? Open Wi-Fi settings, join the network called "Print-Ease-Setup-XXXX" — your phone or laptop will then prompt to open the setup page in your browser.)
  4. 04
    Choose your Wi-Fi network and enter the password.
    Print Ease shows you a list of nearby networks. Pick yours, enter the password (encrypted in transit — even a Bluetooth eavesdropper cannot recover it). The device will reboot once and join your network. LED turns solid white.
  5. 05
    Send a test print.
    From your phone, find any document or photo, tap Share, and choose Print. Your printer will appear in the list — usually named for the model, like "HP LaserJet Pro M404n." Tap it, tap Print, and the paper comes out. You're done.

The LED color guide

Pulsing white: booting up.
Solid teal: ready for setup (in pairing mode).
Solid white: running normally, connected to Wi-Fi and printer.
Slow blue pulse: printing.
Solid amber: printer is offline or has an error — open the app for details.
Slow red pulse: Print Ease itself has a problem — open the app, or hold the reset pinhole for 10 seconds to factory reset.

§ I.b / Platform
After setup — using Print Ease on each platform

How to print from every device.

iOS / iPadOS

iPhone and iPad

Just tap Share → Print in any app. Your printer appears automatically — no setup, no driver. Native AirPrint discovery via IPP Everywhere. Works in Safari, Mail, Photos, Files, Notes, and every third-party app that supports the standard Print intent.

Android

Android

On Android 9 or later, the built-in Mopria Print Service will discover your printer automatically. From any app, tap Share → Print. On older Android, install Mopria Print Service from the Play Store (free, by the Mopria Alliance) and the printer will appear there.

macOS

Mac

Open System Settings → Printers & Scanners → Add Printer. Your Print Ease device will appear in the list (Default tab). Click it and click Add — that's it. Or use the Print Ease menu-bar app for one-click status and reprint.

Windows

Windows 10 / 11

Open Settings → Bluetooth & devices → Printers & scanners → Add device. Your Print Ease printer will appear; click Add. The Print Ease tray app (optional) adds quick status and refresh of the IPP Everywhere class driver if Windows misbehaves.

Linux

Linux

CUPS auto-discovers Print Ease devices via Avahi/mDNS. On Ubuntu, GNOME, and KDE distributions, Print Settings will show your printer automatically. Command-line users: lpadmin -p MyPrinter -E -v ipp://print-ease-xxxx.local/ipp/print -m everywhere

ChromeOS

Chromebook

Settings → Advanced → Printing → Printers. Print Ease appears automatically. Click Set Up. Print from any web app (Google Docs, Sheets, Drive) via the standard Print dialog.

§ II / Downloads
Apps for every device

Free, signed, always current.

The Print Ease app is optional for printing — your device prints natively without it. The app adds notifications, remote printing, status, multi-user, and Fleet management.

iOS · iPadOS

iPhone & iPad

For iOS 16 and later. Native AirPrint integration, BLE pairing, push notifications, remote print, family sharing on Pro.

Download on App Store →

v2.4.1 · 28 MB · Updated April 2026

Android

Android phone & tablet

For Android 10 and later. Mopria-compatible, BLE pairing, FCM notifications, remote print, family sharing on Pro.

Get it on Google Play →

v2.4.0 · 22 MB · Updated April 2026

macOS

Mac menu-bar app

For macOS 13 (Ventura) and later, Apple Silicon and Intel. Shows status, supplies, last-print info. One-click reprint.

Download .dmg →

v1.8.2 · 18 MB · Updated April 2026 · Signed by Print Ease, Inc.

Windows

Windows tray app

For Windows 10 (1903+) and Windows 11. Status, supplies, IPP Everywhere driver refresh if needed.

Download .msi →

v1.8.0 · 24 MB · Updated April 2026 · Code-signed

Linux

Linux helper (optional)

For most Linux distributions. CLI tool for status and configuration; CUPS handles printing natively.

Get via .deb / .rpm / Snap →

v1.5.0 · 8 MB · MIT licensed · Source on GitHub

Web · Fleet

Fleet dashboard

Browser-based admin for MSPs, dealers, and property managers. Multi-tenant, SSO, PSA integrations.

Open dashboard →

fleet.printease.com · Updated continuously · Chromium-based browsers recommended

§ III / Troubleshooting
Real fixes for real problems

The most common issues, and what to do.

First, check the LED. Solid white means Print Ease is connected to Wi-Fi and your printer — it should be discoverable. If it's amber, the printer is offline or unresponsive — check the printer is on and the USB cable is fully seated.

Then, check your network. Your phone and Print Ease must be on the same Wi-Fi network. Many homes have a "Guest" network separate from the main one — Print Ease must be on the same network as the phone. Also, some routers have "AP isolation" or "Client isolation" enabled, which prevents devices from finding each other — disable this in your router settings.

If discovery still fails after both checks, open a support ticket — we can usually identify the issue from the device's diagnostic bundle in under an hour.

Amber means Print Ease cannot communicate with the printer over USB. The most common cause is a loose USB cable — unplug and firmly re-seat both ends. If that doesn't fix it, the printer may be in a sleep or error state — power-cycle the printer (off, wait 30 seconds, on).

If the LED stays amber after both: try a different USB cable. Some cheap USB cables (especially USB-A to micro-USB or USB-A to USB-B adapters from older devices) are intermittent.

Usually a network issue, not a Print Ease issue. The most common causes:

Your router restarted and reassigned IP addresses — Print Ease should reconnect within 60 seconds, then re-advertise itself. Wait 2 minutes and check again.

Your iPhone is on cellular, not Wi-Fi — check that your phone is connected to your home Wi-Fi.

An iOS or macOS update reset printer settings — open Settings → General → Printers (or System Settings → Printers & Scanners) and re-add the printer.

Remote printing requires your Print Ease device to be online and connected to our cloud. Open the app — if it shows your device as Offline, the device cannot reach our servers. Common causes:

Your home internet is down. Local printing still works, but remote does not.

Your router or firewall is blocking outbound traffic to AWS IoT endpoints. Rare in homes, sometimes seen in corporate networks. We can provide a list of required outbound destinations if your network admin needs it.

Subscription not active (Lite tier only). Check the Subscription tab in the app.

Almost always a paper-size or driver mismatch. In your phone's print dialog, check that paper size matches what's actually in the printer's paper tray. iOS often defaults to US Letter even on documents that are A4.

If the print is faded or streaked, the printer needs a maintenance cycle — Print Ease shows current supply levels in the app and will notify when supplies are low.

Use a paperclip to press and hold the recessed reset pinhole on the underside of the device for 10 seconds. The LED will flash three times and the device will reboot into setup mode. All settings are erased.

Factory reset removes your Wi-Fi configuration and account binding but does not delete your account on our servers. You can re-bind the same device to your account after re-setup. If you want to remove the device entirely, do that from the app first, then factory reset.

If an update fails, Print Ease automatically rolls back to the previous working firmware — your device will continue working. The app will show "Update failed" and try again on the next scheduled window.

If the device is stuck (LED solid red, won't boot), unplug for 30 seconds and plug back in. Our boot loader is signed and verified independently from firmware updates, so the device cannot be bricked by a failed update.

If the LED stays solid red after a reboot, contact support — this indicates a hardware-level issue and we'll replace under warranty.

Two ways: in the app, open the device's settings and tap "Change Wi-Fi network" — Print Ease will switch BLE pairing mode and you can configure the new network. Or, hold the reset pinhole for 4 seconds (not 10 — that's full factory reset) to re-enter pairing mode without erasing your account.

Open the app, go to your device, tap "Print Queue" and tap "Clear all jobs." This empties Print Ease's local queue. Then check your phone's print queue (in iOS, Settings → Print Center) and clear any stuck jobs there too. Some apps queue jobs in their own UI before sending them.

If a specific document repeatedly gets stuck, the issue is usually that document — re-save it as PDF from the source app and try again.

Still stuck? Contact support →

§ IV / Releases
Firmware release notes

Every release, in plain language.

No "various improvements and bug fixes." Every change is named, with the reason. If we changed something that might affect you, we tell you exactly what.

v1.4.2 · Released April 24, 2026 · Current

Quality fixes and SNMP improvements

Fixed: intermittent disconnection on Asus RT-AX86U routers running firmware ≥ 3.0.0.4.388.24209 — a Wi-Fi power-save negotiation bug introduced in their April update. We worked around the router's behavior on our side.

Fixed: SNMP polling occasionally reported stale toner levels for Brother MFC-J4335DW. Cause: our 5-minute cache was held past printer state changes; now invalidated on relevant events.

Added: mDNS service-record refresh on Wi-Fi reconnect. Some macOS clients were caching stale TXT records, requiring manual re-add.

Changed: log rotation now happens at 50MB rather than 100MB to reduce flash wear on Lite devices.

v1.4.1 · Released April 8, 2026

Security release

Fixed: three medium-severity findings from the Trail of Bits firmware review (CVE-2026-3142, -3143, -3144). All in our local HTTP API — no remote-exploit path was identified.

Hardened: CUPS configuration on Pro/Fleet to disable several legacy IPP operations we do not use.

Added: automated certificate renewal for devices where the device-cert validity window approaches expiry.

v1.4.0 · Released March 18, 2026

Multi-printer support and family sharing

Added (Pro/Fleet): connect up to 4 USB printers to one Print Ease device via a powered USB hub. Each printer appears as a separate discoverable service.

Added (Pro/Fleet): family sharing — invite up to 5 additional users to your account, each with their own print history and a configurable guest-printing mode.

Added: error-code translation now includes 280 additional codes for Lexmark and Kyocera printers (from manuals we acquired in Q1).

Improved: first-print latency on Lite reduced from 8s to 4s for documents that need cloud rasterization.

v1.3.4 · Released February 26, 2026

Compatibility expansion

Added compatibility: 18 additional printer models across HP (5), Brother (4), Canon (3), Epson (3), Lexmark (3). See compatibility database for the list.

Fixed: Canon PIXMA G-series MegaTank models incorrectly reported as "out of ink" when ink level was below the SNMP-reporting threshold but above the actual empty point. Now reads from the printer's secondary status OID for accuracy.

Fixed: page-counter rollover for printers exceeding 1 million pages (yes, this happens with Fleet customers).

v1.3.3 · Released February 4, 2026

Stability

Fixed: rare watchdog reboot on Pro when SNMP polling and IPP printing collided under high load. Re-architected the SNMP poller to use independent thread pool.

Fixed: BLE advertisement could fail to restart after factory reset if Wi-Fi had been active in the previous session.

Improved: remote print throughput improved 3x via larger TLS record sizes and HTTP/2 multiplexing.

v1.3.0 — v1.3.2 · Q4 2025 — Q1 2026

Previous releases

Detailed notes available at printease.com/releases/archive — every version we have shipped is preserved.

§ V / Contact
Talk to a real human

How to reach us, and what to expect.

Email

help@printease.com

The fastest channel for almost everything. Include your device's serial number (in the app: Settings → About) and a description of what is happening. If your device is online, also tap "Send diagnostic" in the app first — we get the device's recent logs and can investigate before responding.

Average first response: 5 hours · Average resolution: 22 hours

In-app

Chat in the Print Ease app

Tap Support → Start chat. Available 7 days a week. During business hours (US Central, 9am — 9pm) responses are usually within minutes. After hours, replies may take a few hours but emergencies are escalated.

Average response: <10 minutes during business hours

Phone

(512) 555-0142

For Pro and Fleet customers, or when you really need to talk to someone. Lite-tier customers: please email first if possible — we can read diagnostics there. Phone hours: Monday — Friday, 9am — 6pm US Central.

Pickup time: usually under 90 seconds

Fleet

fleet-support@printease.com

For Fleet customers — MSPs, dealers, property managers. 24/7 escalation pager available for SEV-1 production issues. Dedicated account manager assigned for accounts over 100 devices.

SEV-1 response: 30 minutes, 24/7/365

Security

security@printease.com

For vulnerability reports, bug bounty submissions, or anything else security-related. PGP key on the trust page. We respond within 72 hours every time.

Bug bounty details →

Press

press@printease.com

For journalists, analysts, and reviewers. We will send hardware for evaluation, do interviews, and answer technical questions. No embargoed coverage requirements — we believe in earning reviews on merit.

A note about support escalation

If your issue isn't resolved by Tier 1 within 24 hours, it is automatically escalated to a Tier 2 specialist. If Tier 2 cannot resolve within 72 hours, it goes to an engineer on rotation. We do not let tickets languish. You can also ask to escalate at any time and we will route you. We will not gaslight you about whether the bug is real.

§ VI / Status
Live service status

What's running, and what isn't.

Updated every 60 seconds from real service checks. Historical incident data available below. Subscribe to be notified of any disruption.

All systems operational. Last refresh: 38 seconds ago · Auto-refreshes every minute
Service Status Uptime (30 days) Last incident
API Gateway Operational 99.98% None
AWS IoT Core (MQTT) Operational 99.99% None
Identity (Cognito) Operational 99.97% April 14 · 8 min · resolved
Mobile push (APNs / FCM) Operational 99.99% None
Remote print relay Operational 99.95% None
Knowledge base (error translation) Operational 99.92% April 14 · 12 min · resolved
Firmware update server Operational 100.00% None
Fleet dashboard Operational 99.96% None
Billing (Stripe webhook handling) Operational 100.00% None

Recent incidents

April 14, 2026 · 14:22 UTC · Resolved in 12 minutes

Knowledge base latency spike

Our knowledge-base API showed elevated p99 latency (4.2s instead of normal 800ms) for approximately 12 minutes. Cause: a database vacuum operation on the pgvector index ran longer than expected during business hours. We have moved vacuum windows to 03:00 UTC to prevent recurrence. Full incident review →

March 28, 2026 · 02:14 UTC · Resolved in 38 minutes

Identity service degraded

AWS Cognito had a regional issue affecting new sign-ins for 38 minutes. Existing sessions and devices were unaffected. We did not have control over the underlying cause. We are evaluating a fallback identity path for future resilience. Full incident review →

February 9, 2026 · 11:47 UTC · Resolved in 8 minutes

Remote print queue backlog

A bug in our relay's S3 cleanup job caused the queue to grow rather than drain. Print jobs were delayed by up to 7 minutes. No data lost. Root cause and fix detailed in the incident review. Full incident review →

We publish a full incident review within 5 business days for every customer-impacting incident. The history of every incident we have had is preserved at printease.com/status/history.

§ VII / Community
Talk to other owners

The community forum and Discord.

A lot of Print Ease users are technical, curious, or both. The community is where they share fixes, request features, debate the right level of automation, and tell us when we are getting it wrong.

Forum

community.printease.com

Long-form discussion. Searchable. Categorized by printer brand, by Print Ease tier, by topic. Print Ease engineers participate weekly under their real names.

Open the forum →
Discord

Real-time chat

For quicker, more conversational support. Channels for general help, Fleet partners, firmware-beta testers, and homelab/Linux users.

Join Discord →

Our community guidelines are public. We moderate for respect and quality, not opinion. Critical feedback is welcomed and surfaced to the team. Astroturfing is not welcomed and is removed.

Document A-01 · Public · Updated continuously

A small company
in Austin, Texas.

Built quietly and on purpose. We answer our own support tickets, publish what we ship, and never raise prices on existing customers.

Print Ease exists to make printing on consumer and small-business networks a solved problem. We are not trying to build a category. We are trying to fix one specific thing very well, and to be the kind of company that customers want to keep around.

§ I / Origin
How we got here

The story so far.

2024 — 2025
The prototype years

I grew up watching my parents fight a printer every Sunday afternoon. Twenty years later, my friends in college were fighting the same fight with the same printers, just with newer phones. The printer hadn't changed. The phone had. The frustration was identical.

I started Print Ease in a dorm room at the University of Arkansas in 2024 with a soldering iron, a $4 microcontroller, and a stubborn refusal to believe this had to be so hard.

The first prototype was an ESP32, a USB-to-serial adapter, and three hundred lines of bad C code that turned my roommate's HP into something my iPhone could find. It worked. Then we made it work better. Then we made it work for printers that weren't HPs. Then for printers that didn't have Wi-Fi at all.

Late 2025
The decision to ship

By late 2025 we had a working prototype that I and a handful of close friends used every day. I had two choices: write it up as a class project and move on, or treat it as the start of something. I chose the second because the printers were not going to fix themselves, and because there was a specific kind of company I wanted to build — one that respected the people who bought its product, that didn't bury its lock-in in fine print, that didn't disappear when the cap table got difficult.

I moved to Austin, signed the first lease for a real office, and got serious about manufacturing.

2026
The first shipment

We shipped the first hundred units to friendly beta users in February 2026. We shipped the public Pro and Lite in late April. The Fleet pilot opened to MSPs in May.

We are a small team. We answer our own support tickets. We are profitable on every Pro unit we sell, near-break-even on Lite, and growing Fleet at the speed our infrastructure will allow. We do not have venture capital pressure to grow at any cost. We do have a written commitment to our customers that their hardware will outlive our company if we fail, and that pressure is more sobering than any board meeting.

This is just the beginning. The roadmap below is what comes next.

Jude
Founder, Print Ease, Inc. · May 2026
§ II / Principles
How we operate

Six operating principles.

These are not aspirations. They are commitments we will be held to. When trade-offs arise, these win.

  1. i.
    Reliability before features.
    The product's primary job is to make a printer print. Every new feature is evaluated against whether it could introduce reliability regression for the primary job. Cool ideas that risk core reliability lose the trade-off, every time.
  2. ii.
    Local-first, always.
    The device must perform its primary function with no internet, no cloud, no Print Ease company. Cloud features enhance; they do not gate. This is enforced by architecture, not policy — we cannot break this principle accidentally because the alternative path was never built.
  3. iii.
    Honesty in writing.
    Compatibility, security, privacy, pricing — all published, all updatable, all auditable. We do not hide what we collect or what we cannot do. If we change our mind, the prior commitment is preserved in our public archive with the reason for the change.
  4. iv.
    No dark patterns.
    Cancellation is two taps. No retention games. No auto-renewal surprises. Pricing does not change on existing customers, ever. The marketing of the product is the product — no bait, no switch, no asterisks.
  5. v.
    Long memory.
    Decisions are documented. Customers are remembered across product generations. Past commitments (warranty, the Right-to-Operate Guarantee) are honored even when expensive. A buyer's relationship with us in year ten should be at least as good as in year one.
  6. vi.
    Conservative on adversarial surface.
    We do not pick fights with printer manufacturers. We do not bypass DRM. We do not market against incumbents. We grow underneath them, by being useful. Adversarial moves invite adversarial responses; we have a long game to play.
§ III / Negative space
What Print Ease is not

The constraints we are choosing on purpose.

A company is defined as much by what it refuses to do as by what it does. Here is what we have chosen not to be — at least for the foreseeable future.

  1. ×
    We are not a printer manufacturer.
    And never will be. Making printers is a structurally doomed industry to enter. We sell the thing that sits in front of any printer.
  2. ×
    We are not an ink or toner seller.
    We are an affiliate at most. We will not push subscription ink. We will not lock you into anything but our own service, and that comes with a 30-day no-questions return.
  3. ×
    We are not a general home-network device.
    We do one thing. We are not going to ship a smart-home hub, a video doorbell, or a streaming dongle. The whole point of being good at one thing is being good at one thing.
  4. ×
    We are not B2B-only or B2C-only.
    We are both, deliberately. The same hardware platform serves the household and the MSP fleet, just with different firmware and different go-to-market motions. Most companies pick one — we believe the printer problem is identical on both sides and merits both.
  5. ×
    We are not anti-manufacturer.
    We don't fight HP, Brother, Canon, or anyone else. We use their printers. We pay for their consumables. Eventually we would love to partner with them. We just believe better setup, better monitoring, and better cross-platform support are things they don't prioritize and we do.
§ IV / Roadmap
What we are building, in order

The public roadmap.

Updated quarterly. Items can move between phases as we learn. When we kill a feature, we will tell you why. When we miss a date, we will say so.

Phase 0 · Q4 2025 — Q1 2026 · Complete

Validation

Engineering validation hardware shipped to 50 friendly beta users. Initial firmware reliability hit >99% daily-printing success. Manufacturing relationship with our Shenzhen CM established. FCC and CE filings submitted and approved.

Phase 1 · Q2 2026 · Complete (we are here)

Pilot launch

Public release of Lite and Pro hardware. iOS and Android apps in stores. macOS and Windows helper apps available. First 5,000-unit production run shipped. DTC fulfillment via Shopify and Amazon FBA. Knowledge base covers top 100 printer models. Pricing and policies all published.

Phase 2 · Q3 2026 — Q1 2027 · In progress

Scale

Migrate Pro to custom SoC hardware (~25% BOM reduction). Ship multi-printer support and family sharing. Launch Fleet dashboard MVP with first three PSA integrations (ConnectWise, Autotask, Halo). Knowledge base expansion to 250 models. SOC 2 Type II audit complete (target Q4 2026). First retail listing in Best Buy.

Phase 3 · Q2 2027 — Q4 2027

Expand

International SKUs (region-specific Wi-Fi variants). EU launch with EU data residency operational. Localized apps in 10+ languages. Additional PSA integrations (Kaseya, Syncro, etc.). Knowledge base coverage to 500+ models. Fleet automation features for zero-touch deployment. APAC distributor agreements.

Phase 4 · 2028 +

Maturation

Compound on the existing moats: knowledge base depth, Fleet relationships, brand trust. Add adjacent products (label printers, scanners, multi-function support) only if they reinforce the core. ISO 27001. Possible OEM partnership program. Possible hardware ODM relationships for partners.

A word about the roadmap

Roadmaps are estimates, not promises. The work below the surface — security, support, compatibility, reliability — is more important than any individual feature, and will always take priority. If we have to choose between shipping a planned feature on time and keeping the product reliable, we keep the product reliable. The roadmap loses; the existing customers do not.

§ V / The Numbers
Where we are, quantitatively

Real numbers, updated quarterly.

Most companies hide these. We publish them because they are the easiest way to know whether we are doing the work we say we are.

~4,800
Devices in active service
99.2%
Device daily-printing success rate
4.7
Average rating across app stores
2.3%
90-day return rate
5h 14m
Average support first-response time
22h
Average support resolution time
142
Printer models in compatibility lab
8
Active team members

Data as of May 16, 2026. We commit to updating these numbers within 14 days of every quarter end. Historical data is preserved at printease.com/numbers/archive.

§ VI / Team
The people behind it

A small team. Real names.

We are small on purpose. We are not trying to grow headcount; we are trying to grow capability. Every team member is named and reachable.

Founder

Jude

"I have personally rebuilt every prototype to date, and read every support ticket that comes in. If something is broken, it is my responsibility to fix it."

University of Arkansas, computer engineering. Builds hardware, writes firmware, signs the customer letters. Reachable at jude@printease.com.

Embedded Engineering Lead

Priya M.

"The point is not to ship a feature. The point is to ship a feature that never wakes anyone up at 2am."

Previously at Particle and Pebble. Owns the firmware stack across Lite and Pro. Particularly proud of the rollback path.

Mobile & Cloud Engineering

Marcus T.

"A cloud feature you can't turn off is not a feature; it's a hostage situation."

iOS and Android lead. Previously at Block. Architected the end-to-end-encrypted remote print relay so we couldn't read documents even if we wanted to.

Product Design

Anna L.

"Trust is what we trade in. The aesthetics are how we signal that we know it."

Visual identity, mobile app design, device industrial design. Previously at Field Notes. Insists on real typography.

Support & Operations

Marisa C.

"My goal is to put myself out of a job through better self-service. I am not in a hurry."

Runs our support, our knowledge base curation, and Fleet customer success. Previously at Linear.

Hardware & Manufacturing

Daniel K.

"Production yields are downstream of design discipline. You can't QA your way to a good product."

Electrical engineer. Manages the CM relationship in Shenzhen, owns the BOM, runs the compatibility lab.

Fleet Sales & Partnerships

Stephen J.

"MSPs have been burned. The job is to earn back the trust by delivering on what we said."

Builds the Fleet channel, signs MSP and dealer partners. Previously at Datto and ConnectWise.

Compatibility Lab

Eve R.

"Every printer is its own snowflake. The job is finding their personalities and writing them down."

Tests every printer model we support. Owns the public compatibility database. Knows more about Brother PJL than any human alive.

§ VII / Careers
Working at Print Ease

We hire slowly, on purpose.

If you are reading this, you are probably the kind of person we want to talk to. We do not have many roles open at any time, but the door is always open for the right person.

What it's like.

  1. ·
    Small team, high autonomy.
    You will own things end to end. There are no PMs to translate, no committees to consult. The trade-off is that you will also be on call when your stuff breaks.
  2. ·
    Remote-first, with an Austin office for hardware.
    Most roles are remote. Hardware, compatibility lab, and operations roles work in our Austin office. We pay competitive market rates regardless of your location.
  3. ·
    Equity that means something.
    Generous early grants, 1-year cliff, 4-year vest, ratchet on departure. We are not yet at the stage where employee equity is performative; it is meaningful ownership.
  4. ·
    No-jerk policy.
    Explicitly enforced. Technical brilliance does not excuse behavior. We have fired for this and we will again. We owe it to the rest of the team.
  5. ·
    Documentation discipline.
    If you cannot or will not write your thinking down, you will not be happy here. Most of our communication is asynchronous and durable. We write a lot.

Currently looking for

Cloud / Backend Engineer (remote). Go and Rust experience preferred. Comfortable owning AWS infrastructure. Curious about IoT. Real interest in printers a plus, not a requirement.

Customer Success Manager — Fleet (Austin or remote). Experience with MSPs or dealer channels. Loves talking to operators about their actual problems.

If neither role fits but you think you should be talking to us: careers@printease.com. Tell us what you want to work on. No template cover letters please.

§ VIII / Press
For journalists and reviewers

The press kit.

We are happy to send review hardware, do interviews, and answer technical questions. We do not require embargoed coverage or positive reviews — we believe in earning reviews on merit. Pieces critical of Print Ease are as welcome as positive ones, because they help us improve.

Contact

press@printease.com

Direct email to the founder. Usually responded to within 24 hours. We will send hardware for review at no charge — please ship it back when done.

Email press →
Assets

Press kit download

Logos, product photography, founder photos, fact sheet. All available in print-resolution. CC-BY licensed for editorial use.

Download (ZIP, 84 MB) →
Reviews

Selected reviews

Wirecutter, The Verge, Ars Technica, Six Colors, and a growing list of independent reviewers. We link to both positive and critical pieces.

See review list →
§ IX / Final word

The summary, in one paragraph.

Print Ease is a small device that ends the printer-setup ritual, a small team that takes care to do one thing well, and a written commitment that your hardware will outlive our company if we fail. If that resonates, we'd love to have you. If it doesn't, we will not be offended.

Jude
Founder · Print Ease, Inc. · Austin, Texas · 2026
Document B-01 · For MSPs, dealers, property managers · Updated May 2026

The MPS contract you've been waiting to cancel.

Transparent pricing. No dealer in the middle. Same hardware, three deployment sizes. Audit your current contract free in 24 hours.

Print Ease Fleet is built for IT directors, MSPs, property managers, and finance teams who are tired of opaque per-page billing, color-page upcharges, lease padding, and "minimum monthly commitments." Below is what we charge, in numbers, on a page anyone can screenshot.

Book a 20-min demo → Run the savings math Free contract audit
Live · Fleet
312
MSP and dealer sites in service
$9
Per device / month · starting
30 day
Free trial · no card · ship-back returns
71%
Avg ticket reduction (Sierra IT case)
§ I / Pricing
No quote-required games

Published Fleet pricing.

Volume tiers shown below. Same software stack across all of them — the difference is the hardware that sits in the client's closet.

Fleet Zero
Single modern MFP (Xerox / HP / Ricoh / Konica). Embedded app on the MFP — no on-prem hardware at all.
$0 hardware · $9/device/mo
Fleet Nano
1–3 MFPs, mixed or legacy fleet. HP t520 / Wyse 3040 thin client in a Print Ease enclosure.
~$30 hardware bundled · $9/device/mo
Fleet Standard
3–10 MFPs, polished. Beelink Mini S12 N100 or refurbished Lenovo M720q SFF.
$80–200 hardware bundled · $9/device/mo
Fleet Pro
Multi-site, HA, compliance-grade. Redundant Protectli VP2410 pair with ECC RAM.
$500–1,500 hardware bundled · From $12/device/mo

All sub-tiers: bring-your-own-hardware available at $7/device/mo. Volume discounts at 50+ devices ($8) and 250+ devices ($7.50). Open-source firmware commitment applies. Right-to-Operate Guarantee applies.

Optional per-MFP authentication hardware.

$0 · Built-in
Use the MFP's built-in card reader via our embedded app (Fleet Zero / Standard).
No hardware required
$15 · DIY
ESP32-S3 + PN532 NFC reader in a 3D-printed case. Universal for HID / MIFARE / FeliCa.
Bring your own badges
$130 — $160 · Enterprise
Elatec TWN4 universal reader. Every badge format under the sun. The enterprise default.
Pre-provisioned, ships to site
§ II / Savings
Math, not marketing

How much your MPS contract is costing you, in dollars.

Plug in your numbers. Get an honest estimate. Screenshot it. Take it to your boss. We'd rather lose a deal to a better number than win it on confusion.

Your current print spend.

$
Print Ease Fleet · monthly
$288
32 devices × $9 · hardware bundled
Your annual savings
$74,544
96% lower than your current spend

Free contract audit — send us your last 3 invoices.

PDF report back in 24 hours. Every line item, every junk fee, every minimum, every color-page trick. Most MPS contracts have $300–$2,000/yr/device in overcharges. We'll find them, on paper, or we'll tell you we couldn't.

Send invoices →
§ III / Talk to us
Real humans, real hours

How to reach the Fleet team.

No SDR funnel. No "schedule a discovery call." A Fleet engineer or partnership lead answers the line.

Phone · M–F 9–6 CT
(512) 555-0142
Avg pickup < 90 seconds
Email
fleet@printease.com
First response within 4 hours, weekdays
Book a demo · 20 min
cal.com/printease/fleet-demo
Pick any open slot. No SDR call first.
SEV-1 pager · existing Fleet customers
(512) 555-0144
24/7/365 · 30-min response target
30-day free Fleet trial.
No card. We ship a Standard kit. Ship the box back if it doesn't work — no charge, no questions.
Start free trial →
§ IV / Integrations
Fits the stack you already run

PSA, RMM, and identity integrations.

PSA

ConnectWise · Autotask · Halo

Auto-ticket creation on toner-low, paper-jam, offline, and SLA-breach events. Bidirectional sync. Custom field mapping per tenant. Webhook escape hatch.

RMM

NinjaOne · Kaseya · Syncro

Device inventory pushed into your RMM. Health endpoint readable from your monitoring stack. Patch-status reportable alongside endpoints.

Identity

SAML · OIDC · SCIM

Okta, Entra ID, Google Workspace, Auth0, JumpCloud. SCIM auto-provisioning. Per-tenant SSO. MFA-required policies enforceable.

Billing

Per-tenant chargeback

Page-count and supply data on per-tenant, per-cost-center, per-department breakdowns. Export to QuickBooks, NetSuite, Xero. White-labelable PDF invoices.

§ V / Customer
A real Fleet deployment

Sierra IT Partners · 28 client sites.

Daniel K.
Operations Director
Sierra IT Partners
Tucson, AZ

"We replaced our entire managed-print stack with Print Ease Fleet across 28 client sites. Ticket volume on printer issues dropped 71% in the first quarter. The ConnectWise integration alone paid for itself."

28
Client sites · 142 MFPs
−71%
Printer ticket volume · Q1
9 days
First-site to 28-site rollout
$1.7K
Avg annual savings · per site
Right to Operate · Guaranteed

If Print Ease ever sunsets,
your Fleet doesn't.

Final cloud-free firmware before any shutdown · Core stack already on GitHub under MIT · Mobile apps released to community · Minimum 90 days advance notice · Source escrow with outside counsel.

Read the full guarantee →

Two ways in.

Pick whichever fits your week. Both reach the same Fleet engineer.

Book a 20-min demo → Start the free 30-day trial
Print Ease · 01 / Home